Times Of India — misappropriation of cash of rs 9911/-from my bank account and failure on the part of the police to take any appropriate steps.

Address:Kolkata, West Bengal, 700029

Dear sir,
I, smt sampurna roy choudhury, aged about 28 years d/o sri narayan poddar, residing at 25, brahmapur government scheme, bansdroni, kolkata – 700070, p s bansdroni working at cygnus group of companies, ifs business centre, 206/1, rashbehari avenue, kolkata - 700029, do hereby lodge my atrocious complain against a culprit claiming to be mr santosh baswaraj morge having mobile number [protected].
The fact to be stated goes as follows. On 14th january 2020, at about 11 am i wished to sell an old washing machine through olx. Being a bit biased towards olx selling procedures with legitimate returns i followed the normal selling norms. Thereafter i received a call from a possible buyer claiming to be mr santosh baswaraj morge. After a brief telephonic conversion, i was send a qr code bearing rs 10 credit amount from the culprit’s bank account. I was told to receive the same which i did accordingly. Gaining my confidence, he again sent a qr code of rs 7500/- and asked me to follow the same process. I did the same but to my wonder instead of gaining the credit of rs 7500 /-, i was debited of amount rs 9911/- from my savings bank account with bandhan bank, brahmapur branch, having account no. [protected]. I have already reported the same to the branch. A copy of such report is enclosed herewith for your kind perusal. On 16th january 2020 i contacted lalbazar thana fraud section (Ph nos [protected]) and reported the same. They issued the docket no 13272 dt 16.1.2020 asked me to contact them after 21 days. They also directed me to lodge a complain to the local police station. I have lodged the complain to the gariahat police station on 16th january 2020 whose copy is enclosed.
Likewise on 11.2.2020, i again contacted the lalbazar fraud section for the possible positive feedback. But i was dishearten to learnt from them that since the payment was made through google pay upi id, and there is no cash balance in upi wallet so they cannot initiate the refund process. The department simply reflect their helpless in this regard. Although i made repeated follow-ups yet i am futile for any positive results till date. Further after regular follow-ups have failed to convince and persuade the gariahat police station to register an fir.
I am working to support my family financially and the mentioned amount is more than 60% of my salary which for a lady of my stature it means a lot.
Sir, i do hope that you will take up the matter in your much esteemed editorial column so that the common people are not cheated and became aware of the factual which i suffered previously.
Thanking you
Kind regards

(Sampurna roy choudhury)
[protected]
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Dear OLX User,

Greetings from Team OLX!

We completely understand your situation and apologize for the inconvenience caused.

Would request you to elaborate on your concern so that we can assist you accordingly.

It would be great if you could share the contact details of the person that you are referring to.

In case of further query or clarification please call our customer care number [protected] (10:00 am to 07:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

We look forward to serve you better.

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