Times Of India — Non Delivery of Newspaper (already paid for Via annual subscription.Ref No Document No 34686355 and RefNo 00368304

Dear Sir/Ms.,
Let me begin by writing to you that I am reader of Times of India and Economic times for more than 4 decades. Now the nature of my present complaint.
1.I had annual subscription of your newspaper while I was residing at B-601 Bank of India Towers, Andheri (East) Mumbai 400093.My vendor Sharaddha Chakala Account No 54001
2 I shifted to New Residence on 01.09.20 and vendor of my new place at A904 Hill Crest, JVLR, Andheri (East) Mumbai and new Vendor is Vilas Mandavaker Account No 54021.
3Immediately on shifting I informed the change in address at crm.[protected]@timegroup.com and completed the necessary documentation to start delivering newspaper at my new residence.
4.Now my woes start with your esteemed organisation. Via email I was advised that my paper would be delivered within 10 days from 28.09.20(your email).(Why so late?Is it so difficult?)
5.No newspaper, No response, no simple acknowledgement, no minimum courtesy to your customer probably because i have already paid subscription money.
6.After lot of follow I receive a call From Ms.Gargi Khadke stating my Newspaper would start within 5 days ( your e mail dated 13.10.2020)
Ref No 368304.
7 No newspaper yet.
8.Now is this way to treat a customer who has paid in advance. I am without Newspaper for more that 2 months. I have written off subscription money paid in advance to you.
9.I am writing you the email without any hope but i feel as a concerned citizen i should tell you how callous and irresponsible you are towards your customer due to monopoly. By the way your call centers are lousy and it better you shut them up if they are not servicing the customer. By the way why do you state that we would call you up. Please delete that line from your messages. It is highly objectionable from a company such as Benett Colemann. Why dont you simply state the truth.
Deepak Bhargava
M[protected]
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