Times Of India — non receipt of newspaper

I have subscribed for times of india newspaper for one year. I haven't received the newspaper from 5th april 2018. I have taken up the matter with madurai, trichy office of times of india but of no avail.
Times of india personnel speak politely and assure that the newspaper will be delivered to me but till date i haven't received the newspaper.
I therefore request you to cancel my subscription and refund the amount due to me, so that i can buy the newspaper from the nearest dealer on daily basis.
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