Times Of India — Non receipt of newspaper in spite of several complaints

Hi,
I am a resident of Gurgaon sec 47 subscribed for toi newspaper till feb 2022 i have not recieved newspaper from 14 dec till date, i raised it to times group on email crm. [protected]@timesgroup. Com there is no response till date, i try complaining on their toll free number which never connects to customer service executives as they are always busy doing nothing, on requesting for a call back option too i have not received any call back till date [protected] is just a number to showcase as no response till date, they provided their area manager number on subscription mail that is too just a number as mr gaurav([protected])will never recoeve.
Pls help reaolve this as i have paid in advance and not recieving the paper
Tx
Ekta
[protected]@gmail.com