I am a regular toi news paper reader for nearly 10 years. This year on 13/03/2020, i have renewed the subscription id of my son ch[protected] and got transferred the id in my name after submitting my id and address proof due to shifting of my residence in the same city. My subscription id now is ch[protected].
Originally the subscription was in the name of my son at my previous residence in chennai and it was due for renewal from 14.04.2020. I had requested for name transfer & depot transfer to manapakkam, chennai where i am residing presently. The toi collected the yearly subscription of rs.599/- through online on 13/03/2020 and not issued the coupon sofar to my new address. With more than 20 mails and several telephone calls to toi, chennai still not getting my coupon (Or) receiving the news paper at my new residential address even after payment of subscription from 14/04/2020 to 13/04/2021.
My several requests to crm toi, chennai through mail was not taken seriously and no one is accountable to solve the issue. I will receive a request number when i lodge the complaint through mail or telephone call. But no one will call back for sorting out the issue. But they were very prompt in collecting the subscription well before due date sending so many reminders, sms and phone calls from telecallers regularly 3 months before due date.
Collected the money so easily by sending a web link to collect online subscription but when i contact for non receipt of newspaper coupon no one is answering.
Totally dishortening to see the non response of a leading newspaper treating their news readers even after payment of subscription. Till today (24.05.2020) i have not received the coupon.
I request you to kindly resolve the issue at the earliest to get my news paper for which i have paid the money already. Was this information helpful? | 
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