Times Of India — regarding 1 year scheme

It is submitted that i have choose 365 days newspaper scheme of times of india. I was also paid rs. 365/- to toi through cheque in september 2018. But neighter the coupon of scheme was received nor any message/phone call received from agency that coupon was delivered to me. When i inquiry to agency they replied that coupon had already been delivered to me.
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Hello TOI Team, I have subscribed for annual TOI newspaper recently in Jan.2019 & Also I got SMS regarding my order # [protected] which says it would start wef 1st Feb, 2019..
Fed up with calling at [protected], no body picks up the phone at all.
Hoping to get some response as earliest..
Thanks

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