Times Of India — subscribed for newspaper online but no paper from last 5 months

Address:

Bangalore, Karnataka, 560066

I have placed the below order for newspaper but haven't got the newspaper. The payment was done in aug 2019 and now is nov end. Also their is no communication from their end. If they can't manage this infra then why are they asking for online payment, i could have asked my local newspaper vendor better.
This is the worst mistake i did subscribing online. I have tried reaching their customer care number of times. The guy on the other end never gives proper solution, they don't even have proper customer care support. Really pathetic service.

Order confirmation from times group:
Thanks for placing the order with the times group online subscription portal.
The details of your order no #ts0003074 placed on 26 august 2019 is given below: