Times Of India — subscription amount deducted from my bank account but subscription not yet started

My previous years subscription was not yet complete but then too a collection Executive came for renewal of subscription of T.O.I newspaper for 2 years.
Which I did also

But the situation is NO newspaper since APRIL 2020 till today, may be due to PANDEMIC
But they should give extension in subscription
And
Subscription Coupons also not received yet
No feedback / followup regarding extension of subscription from T. O. I side.
Not even my newspaper vendor is responding

Atleast
They should have done follow up from there end whether the customer is receiving the newspaper or No.