Times Of India — this is how you welcome your new subscribers?

Address:

600099

Respected sir / madam,

I am jai kumar. R from chennai - (Tamil nadu)
I have very good impression about the entire times group, before sign up the one year subscription for times of india newspaper.

My details as follows :
Name : jai kumar. R
My customer id : ch[protected]
Cheque given date :[protected]
Cheque no : 201974
Actual subscription start date :[protected]
Today :[protected]

Sales person who collect cheque with me : mr. Karthik (Id card attached)
His mobile number : [protected]

Mr. Karthik was approached me very nicely, and given commitments for the newspaper subscription starts with in 3 days. More over if you give instant cheque you will get brand new laptop bag as complementary on next day.

But the fact is, his tone entirely changed once he collected the cheque
After 3 days he never respond my phone calls also
Then i contact customer care : [protected]

Compliant title : not received single copy of newspaper

I have called many times to customer care to know the status of my subscription but every time they answered the same template like "area sales manager will call you" before end of the day and he will arrange it from next day on wards.

This mail i wrote with lot of disappointments and frustration,
I am the new subscriber to times group.
This how you welcomes your new subscribers?
I don't know who is right person to solve my query, because every one kick me to call somebody. So
Who ever it may concern kindly consider my query in high priority and relieve me from this headache.

My complaint registration details for your reference :
—
Date : complaint no:
—
[protected] : 00208868 / 00208870
[protected] : 00209427
[protected] : 00210103
[protected] : 00210861
[protected] : 00211860
[protected] : 00214278
[protected] : 00215291
[protected] : 00216342
[protected] : 00221100
[protected] : 00222883

Still i believe you people and awaiting...

Regards
Jai kumar. R