Times Of India — unprofessional attitude - subscription coupons not received despite money being paid in feb'20

Hi,
My mother mrs kiron gupta had renewed her annual subscription of your newspaper "times of india" in feb'20 against reference no: dl[protected].
The renewed services were to get activated from 16th mar'20 till 15th jun'21.

In this regards we regret to highlight our disappointment by stating that till date we have not received any coupons of renewal from your side.

I have already complained twice at your customer service no [protected] but till today my issue has not been resolved.

My newspaper delivery man is creating lots of noise regarding this coupons & has stopped delivering me the paper since last week.

I have made you the entire payment & am still being denied the said newspaper due to your irresponsible behaviour.

Kindly treat this as my complaint and advice as what should i do.

I have not received even a single copy in april'20 due to covid & now am struggling because of non delivery of coupons.

Please advice.

Regds
Abhinav gupta
16 school lane (Back side)
Babar road
New delhi-110001

Tel : [protected]
E mail: [protected]@yahoo.com