TimesofMoney — money deducted but not credited

Address:

Meerut, Uttar Pradesh, 250001

I have purchased gold coin in the app name grepolis for premium using email i'd: [protected]@gmail.com. It charged me an amount of ₹1599 but it didn't give me premium. The app didn't upgrade to premium and instead asking me to purchase again which is quite disgusting. Refund me back if this is not resolved or else i am never gonna trust this app again. The phone that am using is honour 9lite and the transaction is made from a bank called punjab national bank and the reference id is [protected]. Please check this and respond on an immediate basis. For this has caused me nothing but trouble as i trusted this...