Timex — timex watch repair denial under warranty

I have purchased timex watch during jan 2017 from amazon india with one year manufacturer warranty. Watch stopped functioning during august 2017. Hence approached local authorized dealer who denied to consider the manufacturer warranty since it was not purchased from them.

Escalated this issue to seller who connected me with timex india service head; he redirected me to timex chennai service representative who finally agreed to resolve it. As per their advise and commitment i have handed over the timex watch to local dealer who agreed to proceed this time.

But later denied manufacturer warranty stating that it was purchased from non-authorized seller... [service job no:pc[protected]]
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Feb 06, 2018
Updated by Balamourougan Kanthasamy
Timex has returned the watch this week after holding it for almost three months. But denying to provide the reason in writing as Manufacturer Warranty not applicable for items purchased from unauthorized seller. Also, Timex failed to state how to validate authorized seller; since Amazon Seller claims as authorized Timex seller.
Feb 13, 2018
Updated by Balamourougan Kanthasamy
Manufacturer Warranty denied by Timex stating reason as "UnAuthorized Seller" since it was purchased from Amazon. Amazon claims genuine products sold by authorized seller but we are unable to validate it. Timex must fix this issue by blocking unauthorized online sellers and publishing authorized sellers list which will bring awareness to customers. Else it is Timex strategy to recover warranty repair cost from customers.
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