[Resolved] Titan Company — defective titan watch nh9264smo2a

madhusoodanan lamboothiri

from Ernakulam, Kerala

Address:

Alappuzha, Kerala, 688562

The watch titan nh9264sm02a was purcased from titan world tk road thiruvalla pin - 689101, on 16/09/2017. Since the purchase of the said item was frequently default between 2-3 months, as slow running. I approach world of titan thiruvalla, as per their direction i bring it to serving centre the world of titan mullackal alleppey kerla in 2 times. But stil the watch is shown as the same complain as very slow running. So you are requested to replace the item as i think the watch is initially manufacture defect.

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Feb 6, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2019

Titan Company Customer Care's response Dear Madhusoodanan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Verified Support

Jan 05, 2019

Titan Company Customer Care's response Dear Madhusoodanan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint is registered with our social care team on 05/01/2019 and the ticket number is as follows :[protected]. Your ticket would be addressed & closed at the earliest.

Please deposit the watch in the Titan service center and share us the customer acknowledgement form.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve