[Resolved] Titan Company — Fallacious billing and excess charge regarding change of my Titan (Regalia) battery.

Mumukshu

from Kanpur, Uttar Pradesh

Address:

Kanpur, Uttar Pradesh, 208026

I am retired Senior Consultant of a Govt. Medical College of high repute.
On 13 May 2017, I visited Titan World (Service Center), P.P.N. Market, Kanpur for change of my Titan 'Regalia' wrist watch battery.
I was surprised to note that battery price was shown to be ₹ 55, but the Service Center charged me with ₹ 170. Moreover, bill given was mentioning - 'Service charge for watch repair', though no watch repair or service was done, only battery was replaced.
I complained with the Titan Customer Care on that very day, and had a talk with Titan Customer Care Officer (Region North) on 23 May 2017, but no satisfactory reply or action could be taken.
I'm shocked how a company like Titan is doing fallacious billing and charging excessively. This is my humble request to refund me the excess money charged by the Titan Service Center and to take stern action against the staff responsible for that wnwanted act, so that pious image of your renowned company is not tarnished more.
With regards,
Dr Mumukshu Dikshit
Mob. : +91 [protected]
Email : dr.[protected]@gmail.com

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Jun 25, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

May 25, 2017

Titan Company Customer Care's response Dear Mumukshu,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always

strive to make things right for our customers. We apologize for any difficulty you have faced and

we are reaching out to you at your phone number & email address to make sure we resolve

your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go

the extra mile to ensure our customers are happy. In case you wish to talk with our Care team,

please call on[protected].

Sincerely,

Steve