[Resolved] Titan Company — Fast track stop working & service centre said call customer care

nitinsn22

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 421306
Website:	titan Care (Fast track showroom Kalyan (w)

Dear sir/madam,

I am nitin s bendale, my cont. no.-[protected], e-mail:[protected]@gmail.com.in, i have purchase fast track wrist watch date[protected] from kalyan fast track showroom (1a, shuchak house, karnik road, kalyan(w) @rs.3000/, after few days it stopped working. i visited service centre, but they don't support to me and told call to titan customer care.so i have log a complaint in titan customer care but i have no any support from them.

So i request you to kindly look into the matter and take appropriate action in this regard.

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Nov 4, 2016

Complaint marked as Resolved

I have Replace this Watch from Fast track Because it's only one month to buy this watch.

Titan Company customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2016

Titan Company Customer Care's response Dear Nitin,

Steve here from the Customer Relations team. Always here to help!

As per our records, our team tried reaching out to you; however there was no response. Request you to please provide available timings or call our Care team on[protected].

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to
ensure our customers are happy.

Sincerely,
Steve

Nov 06, 2016

Updated by nitinsn22 Dear Titan,

I have called in customer service no more 10 times but they support to me. I request you solved the problem i want replce this watch.

Call me any time on my both no
No: [protected] / [protected]

Nov 06, 2016

Updated by nitinsn22 Any one guy in the titan to help me
Solved my problem on permant basis.

These types of reply is really such like a local service not a brand of Titan.

Nov 06, 2016

Updated by nitinsn22 Dear Titan,

I have called in customer service no more 10 times but they not support to me. I request you solved the problem i want replce this watch.

Call me any time on my both no
No: [protected] / [protected]

Verified Support

Nov 07, 2016

Titan Company Customer Care's response Dear Nitin,

Steve here from the Customer Relations team. Always here to help!

We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Nov 08, 2016

Updated by nitinsn22 Titan,

This is a very poor response from Titan. such local brand type.

If you not provide the service to customer then why you open the titan showrooms.

Regards
Nitin Bendale.
[protected]
[protected]

Nov 17, 2016

Updated by nitinsn22 Finally Titan has Replace my Faulty Watch and provide me a New watch.

Thanks for the Titan and specially For (Grace[protected] / [protected]) She is really helpful to me for my Problem thanks Grace.

Regards
Nitin Bendale
[protected]