[Resolved] Titan Company — fastrack reflex 2.0 band - defective product voucher request | |||
Hello team, I have purchased fastrack reflex 2.0 band for a present on nov 1 2018 from this showroom, 'world of titan 391a, nehru nagar, kottivakkam, omr road, chennai - 600041' and 2 days later i came to know that the product is a defective one. It's calculation were totally flaw and i have images to prove it. I decided to return this to the showroom and on nov 16 2018, the showroom person has got the product, warranty bill from me. The showroom negotiated for a repair of this same defective product which i am not ready to accept. Hence asked for vouchers in return so that i can purchase some other product. Upon confirmation they gave a customer acknowledgement form stating for return jo no: jo[protected] and said it will take 2 weeks for getting vouchers. There was no followup from them, so i visited after 2 weeks and to my shock they said they can't give vouchers, instead will repair this. I raised a complaint with customer care on dec 11 2018, and after 2 months of regular follow up, customer care executives have approved for vouchers and i got this confirmed from their end via phone call which i received on last week of december. After 2 weeks i visited the showroom on jan 7 2019 to collect the vouchers, but the store person was saying that the reflex band is repaired and ready for delivery. How can this happen? Who is the cheat here? Information conveyed from customer care team and that of store is not matching. I want to know what is the exact delay and reason for not providing the required vouchers for such defective faulty product of titan Was this information helpful? | |||
Feb 9, 2019 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. Verified Support Jan 09, 2019 Titan Company Customer Care's response Dear Vignesh, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve | |||
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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Steve here from the Customer Relations team. Always here to help!
Thank you for sharing the complaint number 4868056413110272.
As per our records, your complaint was already registered with our call center team on 07/01/2019 and the ticket number is as follows :4868056413110272.
Your ticket would be addressed & closed at the earliest.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.
Sincerely,
Steve