[Resolved] Titan Company — no perfect waterproofing.

dipak behera

Address:

Helios Watch Store, Phoenix Mall, Viman Nagar, Pune., Pune, Maharashtra, 411014

I have a purchased a titan_chrono watch in sep 2018 from helios store, phoenix mall, viman nagar, pune.
Now the concern is if you are declaring that the watch is a water proved then how come the rain water enters inside. Even the watch used in drizzling rain only.
Yesterday i visited the helios watch store, they cleared it and i came back. After that i kept that watch in my wardrobe. But when i wore today morning for office, the same foggy looked from inside.
Can you pls advice me what to do with it as the watch in under warranty else replace it new one and keep my old one for r&d of water proofing issue.

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Aug 28, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2019

Titan Company Customer Care's response Dear Dipak,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve