Titan Company — Not delivered the watches on time and no update to customer when called 7-8 times

I have ordered watch online from titan on 4th July 2022 and it was supposed to be delivered before 7th July 2022. The worst part is titan customer care didn't notify on delay and even online no update.

When I tried reaching customer care they told they are checking and got the only reply sorry for the delay and will tell the shipping team to contact you but they did not contacted me so far i only called them till date, as of now(12/7/22) delivery is already delayed by 5 days and they still say it will be shipped by 15th July 2022 that is 3 days after from today and 8 days late from the delivery date(they will ship on 15th not deliver, god knows when it will be delivered).

Totally its a worst experience with ordering watches online with titan.

I'm looking for a fast delivery as it was meant to be gift for someone whose birthday was on 8th July 2022.

Order no - 7021936

Regards,
Shivam Baranwal