[Resolved] Titan Company — poor strap quality of htse watch

Rohan 444@

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400063
Website:	www.google.co.in/url?sa=t&source=web&rct=j&url=www.titanwatches.in/htse/&ved=

Around 10 months after purchasing the titan htse watch the silicon strap broken down while traveling
The watch fell down and stopped working
Now they term it as accidental damage and claim it won't be considered for warranty
When the company is charging such high price why can't they provide Google quality strap
The fastrack watch which I purchased for Rs900 around 4 years ago is still in proper condition with its strap
My request is please provide quality product when the company is charging so high
Actually it's a scam of giving warranty on machine and providing low quality strap for which they charge high price on damage of strap

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Aug 31, 2018

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2018

Titan Company Customer Care's response Dear Rohan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Jul 25, 2018

Updated by Rohan 444@ Almost after ten days of complaint there is no response from company
Only some message regarding the complaint is posted
But no action has been taken
Worst service by any company til now