Titan Company — Refund amount not received

I had ordred for a watch on 7 june and payed the amount online. But i didnt get a confirmation email of order details.

I had called the titian customer care on the same day, one of the analysts had told me due to server issue from their end the order was not placed and the amount will be refunded to me after 3 days

I have called the customer care 3 -4 times each time they tell me that the amount will be refunded after 5 days and 7 days. I have even raised a ticket for this issue and i am following it up.

Today when i called the customer care they are askng me to wait for 6 more days. Its been
17 days i am waiting and following up.