[Resolved] Titan Company — Regarding titan raga watch variant 9716sm501

rabindra4321

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal, 700094

Dear team,

I had purchased a raga watch on 14th feb'16 with a warranty of two years. Due to broken of magnifying glass i approached to the park street service center for replacement of the said glass and the tat was given of 3 days but till date the glass was not replaced. When i asked for the watch your service people was no answer and asked for another one months time but it is two months gone and the watch is lying with your service center and your service manager pragna biswas is not bother about changing of the glass. I have received bad services from your end and i will not suggest any one to buy titan product. More over i'm going to file a case in consumer forum if i will not received any confirmation within tomorrow. Even if i wrote a mail to the following mail id [protected]@titan.co.in on 14th june'17 but not yet received any revert.

Rabindra nath paul
[protected]

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Aug 13, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2017

Titan Company Customer Care's response Dear Rabindra,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers.

We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve