[Resolved] Titan Company — service related feedback of fast track watch

Manish A Amin

from Delhi, Delhi

Address:

Vadodara, Gujarat, 390023

Yesterday, i went to `world of titan` lancy, 17/18, alkapuri arcade, r c dutt road, vadodara for my fast track watch.
They charged rs. 104 for just replacing the cell, [cell cost rs 45 and labour rs.59] telling it the original one. I dont know weather it be the original or not, as they told me to service the watch if it stops again.

One gentleman on the bill-desk mr. Shah also dropped my watch on floor. This is very rediculous.
They behaved very unprofessionally with me. I will never go there again ever.

My cell no. Is [protected].

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Oct 11, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2017

Titan Company Customer Care's response Dear Manish,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number &email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve