[Resolved] Titan Company — skinn perfume bottle

umashanmugan vibushanan

from Salem, Tamil Nadu

Address:

605008

Dear titan,
I am a lover of titan products like watches, sunglasses, frames, perfumes and etc. I am living in pondicherry, 1 month before i bought 100 ml, skinn country road perfume from mission street showroom, but the verge of the bottle is gone inside and the i couldn't spray the perfume. Not even, just 10 press, the verge not working and this is second time happening.
You are such a big company and this bottle verge you made for responding. 1000 worth perfume is very very poor and even competing the quality of rs. 20 perfume.
The respect which i had on this company is completely broke down, also i tried[protected], this toll free and no one is picking. Also, i went to showroom for exchange, they just took the photo of the bottle and there is no response further.
Pls let me know, where can i throw this perfume or i'll send it to your company address.
Pls revert, what else i can do.

Regards,
V. Umashanmugan
Pondicherry.

+1 photos

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Oct 21, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Titan Company Customer Care's response Dear Umashamugan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve