[Resolved] Titan Company — stoppage/time lagging issue of fastrack watch

akshaymhais

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Dear,
I am akshay, i have perched an one of your fastrack watch of price 2250/- Rs. in month of march 2018. Currently machine is in warranty.
After some days i found that it shows lagging of time. So many times I had a visit to Titan service center, Mumbai. They are giving reply that machine is ok.
I have visited same service center 10 to 15 times for same issue. Then also the same issue is going on till today.
Now i want refund of amount.
invoice copy and video of actual problem is attached.
My contact- [protected]

+1 photos

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Oct 24, 2018

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2018

Titan Company Customer Care's response Dear Akshay,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center/help desk team on 22/09/2018 and the ticket number is as follows :[protected]. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve