[Resolved] Titan Company — Titan Edge Watch repeated problems | |||
I have my edge watch since 2 years. before 3 4 months suddenly the back of my watch came off and the screws of the back was not there. i gave the watch in one of the ahmedabad service center for the fitment of the screw. after i got my watch back just in 1 month it stopped working. again i had to give it to another service center, from where i came to know that the service center did not fix the back ring properly during the last fitment. so i had to give away my watch for a week to fix the ring and also the batteries for the watch was replaced during the same time which was chargeable though it was your service center mistake. now after another 2 months replacing the batteries and new fitment of back ring, my watch has again stopped working. what is the benefit of buying bloody 15000 rupees watch, i dont know what quality Titan has been using and what kind of service you are offering. Highly dissapointed with the product quality & service. Expecting a watch replacement after this hassle and mental harrasment. or otherwise i will surrender my watch at your service center which henceforth i dont wish to use and then i will go for consumer forum. Was this information helpful? | |||
Apr 9, 2017 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. Verified Support Mar 09, 2017 Titan Company Customer Care's response Dear Pratik, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve | |||
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