[Resolved] Titan Company — Titan eye wear

Jacintha Reema Gomes

from Krishnanagar, West Bengal

Address:

Hooghly, West Bengal, 712136

I am an NRI I had placed an order for a frame and glass. My eye was tested at the store itself and I showed them my glasses that I am wearing. The power I have is pretty much and hence the frame I chose I asked them repetitively if the glass would fit the frame, to which they said said it would absolutely fit.

On receiving the frame today I see the glass jutting out of frame. And the finishing is extremely bad. I paid 6000 INR for what. The salesman knows no manners. He is a tall fellow with glasses. He lies and is a cheat. There is another chubby salesman and a woman who did the eye testing. They are all cheats and thieves. I want my refund. This is highly unethical to promise something and deliver something else

All working at Titan Eye Plus chandannagar are very unprofessional

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Apr 25, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2017

Titan Company Customer Care's response Dear Reema,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers.

We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve