[Resolved] Titan Company — Titan Obaku Stainless steel mesh strap replacement

manoj.kumar.selvam

from Hosur, Tamil Nadu

Address:	635126
Website:	www.titan.co.in

Hi,
I bought this watch couple of years back. at the time they said you have 5 year warranty for the mesh if it worn out you can change it. But now when i visited the service center they are saying there is not strap available for this model. is this the kind of answer you reply to a customer who has invested 6k on some watch for which there is no service thereafter

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Feb 18, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2017

Titan Company Customer Care's response Dear manoj,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers.

We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.

In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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Comments

Brijendra Kumar Dwivedi

from Mumbai, Maharashtra

Dear Sir/Madam,
I am not able to pay installment of Golden Harvest Scheme through net banking due to some problem of your site. Plz look into the matter. A/C No TSP/[protected]/2016.
Thanking you very much.

Yours faithfully,
Brijendra Kumar Dwivedi
[protected]

Venkatesh Murthy S

from Bengaluru, Karnataka

I have a Titan Obaku Watch, the strap is torn and i visited the Titan Helios showrooms in Bangalore but none of the stores have the spares.

Can anything be done?