[Resolved] Titan Company — titan wrist watch belt quality so bad

[email protected]

from Nashik, Maharashtra

Address:

Ratnagiri, Maharashtra, 410501

I have purchased a titan watch on dt. 02/08/2017 costing 1950/- from bharat times of titan in chakan. After 4 month its purchasing wrist belt got cut, watch remain safe even it failed down on road. Soon after incidence i approached your bharat times, to my surprised i received a joking response that belt is not under warrantee.
I think titan is world brand, but...

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Apr 20, 2018

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2018

Titan Company Customer Care's response Dear Ashok,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve