Titan Company — tommy hilfiger (f90214)

This is reuban from chennai. I purchased a tommy hilfiger watch in the year 1999 from a titan showroom. The model number at the back was f90214.
Now we wanted to buy a new watch by exchanging this tommy hilfiger watch. But all showrooms we went mentioned tat they do not have a model number in their database.
We need a reply for this. When we can exchange a titan/fastrack/sonata watches, why we couldn't exchange this tommy hilfiger (F90214) watch?
Kindly do the needful to get an exchange for this watch.
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