[Resolved]  Titan Company — very disappointed and frustrated with tata brand - titan| no support

Address:Gurgaon, Haryana, 122002

Dear team titan,

I himanshu parihar had purchased a titan watch worth rs. 6495 for my wife as on 26th aug, 18, from exclusive titan showroom at lg-67 mgf metropolis, mg road, gurugram. Within less than 1 month we observed the color of the watch is faded!!
We complained same at the same showroom (Mg road). They collected the watch and provided us the receiving as below. They informed us that they will get back to us within 5-6 days with status of our complaint. Since than i am trying to get the progressive update about my watch and complaint by physically reaching thrice at the show-room and by doing multiple calls on the show-room's number i. E [protected] but got no proper/ satisfactory response, also the showroom workers are saying that they also don't know about the current status of our watch and have no idea of tentative time to give our watch back to us.

Before this socking incident i personally have blind faith on a tata product, but this is a very disappointing and frustrating situation for me. Also i am feeling cheated now.

Please support me on this matter on immediate basis,

Waiting for your positive response,
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Nov 19, 2018
Complaint marked as Resolved 
Titan Company customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2018
Titan Company Customer Care's response
Dear Himanshu,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center/help desk team on 17/10/2018 and the ticket number is as follows :[protected]. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
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