[Resolved] Titan Company — watch strap not available

Kokri

from Bengaluru, Karnataka

Address:

Udupi, Karnataka

My watch strap for titan obaku series number 9939np01 is broken. I searched in many titan stores but the strap is unavailable. They kept the watch with themselves for a month but it was not helpful. They say the watch cannot be repaired. Since, the obaku series is not getting manufactured any longer, they cannot provide or arrange for the strap. Kindly suggest the needful.

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Apr 3, 2018

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2018

Titan Company Customer Care's response Dear Customer,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve