[Resolved] Titan Company — wrong levy of labour charges without giving service | |||
I went for battery replacement for my titan watch model no. 1205sda on 14 nov 17 at titan showroom world of titan g5, rg complex, sec-5, dwarka, new delhi-110075, sc code an164, gstin no. 07aaahm2313l17f and was charged rs 355/- for battery change which included rs 60 battery and rs 295 for labour. How can labour charge for battery change be so high. No other service was sought or done except battery change. When questioned on the same, it was told that it was the policy of titan to service the watch along with battery change. Neither did i ask for anything except battery change, nor was anything done by showroom as. I got battery change done in front of me within 5 minutes. The photo of invoice no. [protected] dt 14 nov 17 is attached. My personal details are as follows:- Wg cdr ashish agarwal Email [protected]@rediffmail.com Mob-[protected] Was this information helpful? | |||
Dec 19, 2017 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. Verified Support Nov 16, 2017 Titan Company Customer Care's response Dear Ashish, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve | |||
Add a Comment | |||
48%
Complaints
1960
Pending
0
Resolved
902
+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
View all Titan Company contact information
Post your Comment