Titan Eye Plus — disappointing experience at titan eye plus

Address:	titan eye plus,watch world,west boring canal road,near H P Petrol Pump, Patna, Bihar, 800001
Website:	Titan eye plus

Dear sir/madam,


Greetings of the day!


This complain is to bring to notice a huge disappointment in terms of service which i have experienced in one of titan eye plus stores.

I, who happens to be a very regular customer of your titan eye plus company and truly appreciate the kind of products which are provided to customers from the company's end which has been the prime reason for choosing this company again and again.
But unfortunately my past experience at one of the titan stores is disappointing to an extent that it raises a matter of concern for me to be able to trust the company again but having being a regular customer i believe the company will come to a just solution.

Details :

Invoice no :bir0035493
Invoice date:09/08/2019
Sales order no:tpbr037964
Store details:
Watch world
West boring canal road
Near h p petrol pump
Patna-800001


I had ordered for the making of titan eye plus power glasses lately at the store mentioned above. After i received the spectacles from the very first day i had issue in seeing through the same.
I immediately went to the titan eye plus store mentioned above and communicated the same to the respective team members. After looking through the situation i was conveyed that it is a matter of progressive power and will get sorted after some time.
I trusted the company and gave it a few days time. Unfortunately it did not get sorted to which i again approached the store.
They measured my eye power and tallied it to the doctor prescription and again communicated that it is made according to the power mentioned and the power i had and again told me to give it some time. Days kept passing and the situation did not get solved. Records could be checked because i kept going to the store of and on to hear the same reply again and again.

I had to leave patna due to some family commitments and had to come to kolkata. One day prior to leaving patna i personally went to patna store and i was told things will be sorted in kolkata store if required since the problem was not sorted till then also.
After i went to kolkata store based in city centre 2 i was communicated that there is discrepancy in terms of power in the eye and power in the spectacles and moreover the glasses made had some error as well. We were told that the lens had to be changed again which will cost us rs 15466 again which we payed a few months back.

When patna store was called for the same. They denied to take any ownership of the huge mistake that was done from their end and came up with the answer that lens could have been changed free of cost if it had been communicated to them 45 days within the purchase period. My concern is first of all inspite of constant visit to the store multiple times neither was any solution given and moreover the major point of concern is the same was never communicated to me that there is a deadline of 45 days as per the company policy. Even if i would have been aware the outcome would have been the same because it was not my efforts at fault but the store efficiency and error which was. The store concerned in now saying to bring the spectacles to the patna store and get it checked which is not at all possible for me since i have moved to kolkata for some purpose and moreover this is not the kind of customer service i expect at the company's end. The major reason according to me why my power of eyes changed is that i was made to wear wrong power glasses for a long period of time. This mistake is something which is not tolerable and again raises a major issue

I being a regular customer at your company would kindly request to look into this matter and kindly provide me the correct power glasses through the kolkata store itself without any charges since if you inquire this is not at all a customer's fault but the store which stands at fault clearly.

It has been almost a week that i have written to customer care service with no positive response as for now.

As being a customer it is very much important to support the customer when he /she stands correct