[Resolved] Titan Eye Plus — lens rx white titan for reading glasses and for distance sight | |
I visited Titan Eyeplus Showroom at Nicevue, C-1/6, Janak Puri, New Delhi on 2.8.2018 for getting my eye testing and getting made reading glasses and for distance sight. I got both the glasses on 6.8.2018 and I informed the person attending me at the shop that I am not comfortable with both these glasses. He informed me that in 2-3 days you will feel comfortable. Believing him I took the glasses and came back. But I am not at all comfortable with both the glasses. I gave the feedback on your messaging sight. I got a call on 21.8.2018 from the Titan Eyeplus showroom enquiring about the reasons for the negative feedback and I informed him that I am not at all comfortable with the both the glasses. He informed me that he will call me after some time and after that he did not call me. Please get my glasses rectified so that I should feel comfortable with the glasses and can use those glasses. Was this information helpful? | |
Aug 8, 2021 Complaint marked as Resolved | |
 1 Comment | |
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve