[Resolved]  Titan Eye Plus — poor quality product and unresponsive staff

Address:

A2-205, Florida Estate, Keshavnagar, Mundhwa, Pune, Maharashtra, 411036

I bought a pair of spectacles at titan eye plus mg road, camp pune on 07 sep 2019 and paid rs, 45578/- for the same. The spectacles were received in a week's time and i started using them. Within a short duration of six weeks one of the eye glass has come out four times. Every time i went to the franchise and got it fixed and finally on 17 oct 2019 i asked them to find a permanent solution, i asked to meet the franchise manager but the staff avoided making some excuse, now the glasses are with them for almost a week and i haven't been given any assurance as to when i am likely to get them back. Such poor quality product and service is totally unexpected from a tata enterprise. I request that the spectacles be replaced on priority and the erring staff suitably cautioned for their poor response.