[Resolved]  Titan Eye Plus — Regarding warranty replacement of damaged spectacles

Address:

Mumbai City, Maharashtra

I had purchased fastrack model spectacles on 29/05/2014 from Titan eye plus, Chembur, Mumbai store. The spectacles had a replacement warranty period of 6 months. After 5 months one of the weld joints in the frame opened up and hence I claimed warranty replacement of the specs to the same store from where i purchased it. After a week or so the company representative told me that the frame is no longer in production, hence I would not get the same frame as a replacement. Instead I was told to select another frame which can match with my existing frame lenses. None of the frames in the store were found to be matching with my lenses. Hence I asked the representative to either get a replacement of the same model frame or provide new frame with new lenses. In reply the representative told that they can't provide any of them and I would have to select frame which ever available with them. Already 1 week has passed and I have still not received any confirmation reply from the company I would like to point out that if Titan gives a 6 month warranty on frame and at the same time the same frame gets discontinued within less than 5 months. How can I claim back the replacement warranty. I would like to take some strong action against the company which attracts customers with such fake replacement policies which can't be fulfilled when actual replacement needs to be done.