Titan Eye Plus — replacement not provided for in warranty product

Address:Lucknow, Uttar Pradesh, 226006

Hi i purchased eye glass frame from titan eye plus aliganj, lucknow around in may. After purchasing the frame its paint got wearing off after just 5 months. Also the nosepad broke one day. They provide 1 year warranty so it was in warranty
I reported matter to customer care and told them about the issue on 4 nov 2018 around 2 pm. They assured me callback within one hour after contacting their store. No call came
Same thing happened when i contacted them again 4 nov 2018 around 6 pm. Each time they take too much details wasting 10 minutes of mine.

After that called again on 5 nov 2018 12 pm and they said reply will be guaranteed by 6 nov 12 pm on call. Still no reply. (I think they consider their customers fool). I contacted the store directly on 7 nov 2018 and they told me replacement has been rejected. I dont know what kind of paint they use on frames which wears off so easily that they dont even survive one year

Have purchased 2-3 frames from them till then also such pathetic service. Please help

Regards
Ashish
Mobile: [protected]
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Dear Ashish,

Steve here from the Customer Relations team. Always here to help!

We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we want to reach out to you. Could you please share your phone number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Hi Team,

Same issue happen with me I bought frame from Panchkula sector 9 store, Frame paint is wearing off, I contact store two to three times, every time they say frame is not in the list they got on every Monday.
Even is purpose of saying frame are under warranty if you are not providing support for me.
Really feel bad for such experience.

Sincerely,
Prerna
([protected]@gmail.com)
Titan Company Customer Care's response, Feb 4, 2019
Dear Prerna,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Kindly send us an email to customercare@titan.co.in with product image and invoice. So that we can check and do the needful.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-419-8000.

Sincerely,
Steve

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    Contact Information

    Lucknow
    Uttar Pradesh
    India
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