[Resolved]  Titan Raga Watch — both sides of the chain were became very dull

Address:Erode, Tamil Nadu, 638002

I have been an active customer of Titan products since 2011. Last year, i have bought two titan raga ladies watch.In that both sides of the one watch were became so dull and looks ugly when compared with other one.kindly replace me a new watch as soon as possible before I have planned to switch over to other brand. For your kind reference, attached the photo which shows the diffeence between the watches.
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Mar 22, 2019
Complaint marked as Resolved 
Titan Company customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2019
Titan Company Customer Care's response
Dear Jarmas,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

We suggest you to visit our nearest World of Titan so that the store staff can assist you better.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
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