| Address: | New Delhi, Delhi | | Website: | Tjori.com |
I ordered a silk jacket from tjori.com on march 15th 2018 and to my shock and disappointment they sent me an entirely different and ugly item from the one that was pictured on their website. After delivering the wrong item from the one i ordered on their website they have disappeared and there is no way to get in touch with them as they only have an automated phone system with no human interface to speak to! Repeated follow ups by email has only met with silence or nonsensical useless responses that do not address my specific concern. At one point they asked me to send pictures of the wrong item which i did and then there has been radio silence from them. It is becoming evident that there is zero intent on their part to make good the damage they have caused by delivering the wrong item to me, as there has not been a single phone call to reach out to me nothing. On top of this they send one way whatsapp messages stating they cannot arrange a pick up and that i the already inconvenienced customer need to figure out how to ship the wrong delivery back to them after which they will inspect and offer me an exchange!!! An exchange!! Why would i want an exchange from this unreliable untrustworthy company after they messed up big time and continue to be awful thereafter - all i want is my precious money back and that they are penalized for such wrong doings and taking the public for a ride! They are shocking in their lack of concern for customers after getting their money out o[censored]s and i want this known to as many new customers like me as possible and that the consumer forum makes them pay my refund in full and collects their bad product immediately. Was this information helpful? | 
