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TNT — detention charges

This is in reference to the consignment number:[protected] which was shipped on 07/06/2017 from italy and kyc was demanded on 13/06/2017 and was fulfilled by 15/06/2017. So, technically we were supposed to receive the shipment by 20/06/2017 at the max.
Even after several mails, calls, and complaints no action or updates were given to us. [i have the entire conversation with their representative mr. Sushil chalke, who collected the kyc clearance documents from us]. Finally, after being done with their “terrible service” an update was given to us that the shipment will be delivered to us by 18/07/2017.

I received the bill on 18/07/2017 showing detention charges of amount inr 3951 for 24 days delay. After speaking to their representative mr. Sushil chalke, he said he is helpless to solve this problem and asked us to call the customer service and report this issue. After calling customer care for 2 hours i got the information that the new process of edi clearance started by the custom department had delayed our shipment. And we were charged for the same. It was tnt's responsibility to upload the documents on time and release our shipment. If any charges were made on our shipment, it was tnt's responsibility to solve the issue.

When i talked to clearance representative mrs. Kanchan, she bluntly said tnt wont take the responsibility for the charges. They wont compensate us. We will have to file a complaint with the customs department on our own and its not there look out.

The shipment had the essential spares which were needed to run our machines which have been sitting idle for 35 days because the shipment got delayed by tnt. This caused me a financial loss of rs. 4500.00 per day.

Suffering these losses i additionally need to pay for detention charges. And they are not even sorry about it. Pathetic service by tnt. And being a subsidiary of fedex this was not expected.

On the top of this pathetic and terrible service, there is no customer service email id provided on their website where we can drop a complaint. Best way to turn a deaf ear to customer grievances.

Koushik heda
Director
Brahamani export
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    Ichalkaranji
    Maharashtra
    India
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