[Resolved] Togofogo.com / Upr eCommerce — dead mobile, dead charger and dead battery received

sanjoymohanty98

from Kolkata, West Bengal

Address:

Sundargarh, Odisha, 769003

Dear sir i am a poor disable person having udid no od[protected]*91 brought a refurbished mobile from online shopping site "togofogo" having order number to[protected] but i received a defective one when immediately i call the customer care they told me to charge for 8 hours i just charge accordingly but it is a totally defective one then after calling them several times they promised me that they will arrange a reverse pickup and replace the mobile but it is already more than 5 days neither they are responding the mail nor the call please help me.

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Jan 1, 2019

Complaint marked as Resolved

Togofogo.com / UPR eCommerce customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

Togofogo.com / UPR eCommerce Customer Care's response Dear Customer,

Greetings From Togofogo!

With regards to your concern, this is to inform you that the return product is in transit and after receiving your reverse pickup product we will process for replacement.

We ensure you that you will receive a good product for the next time.

Please write to us at [protected]@togofogo.com for any further clarification or assistance.

We value your support and look forward to the continued opportunity of serving you.

Regards,
Team Togofogo