[Resolved] Togofogo.com / Upr eCommerce — item is fake and company not a positive reply

kumar ashvin

from Ahmedabad, Gujarat

Address:	380009
Website:	[email protected]

Dear sir

My name is ashvin reg. No.[protected]
We are request to you please collact your item because your item is fake and arrage my many urgently i need you request..

1 this is screen dammage

2 item probably. Not working

3 your charger fake

4 your mobile note starting

Totally your item is fake kindly collect your item and arrange my amount we are waiting for good positive reply..

Please do the needful

Thank you

Ashvin kumar

Reg. No. [protected]

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Jan 29, 2019

Complaint marked as Resolved

Togofogo.com / UPR eCommerce customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2018

Togofogo.com / UPR eCommerce Customer Care's response Dear Customer,

Greeting From Togofogo!

With regards to your concern this is to inform you that we have registered your complaint for replacement against of your delivered product.

We will arrange the reverse pick by next working day and your complaint will be resolved in next 15 business days.

Note- We accept your complaint when we receive your goods completely unused and accompanied with all the accessories. Requesting you to pack the product in a good manner using bubble sheet or foam. After receiving the returned product we will check the issue with our technical team, If no issue found apart from the highlighted issue so we will dispatch the same mobile to you without any internal external changes.

Please write to us at [protected]@togofogo.com for any further clarification or assistance.
Regards,
Team Togofogo

India’s Best Marketplace for Re-commerce products
F1/5 Okhla Industrial Area Phase 1, New Delhi – 110 020
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