[Resolved] Togofogo.com / Upr eCommerce — mobile not working and the given mobile is not original | |||||
Hi recently i brought refurbished mobile samsung guru music 2 in togofogo website. Ofter receiving that mobile i got to know that mobile is not orginal mobile it's clone mobile and given battery also not orginal battery. Battery and phone both are duplicate mobiles. They didn't provide any ear phones. I try to call seller and togofogo customer care number but both numbers are not working. I send three mails to the togofogo website but no reply from the helping team. Its been more than 10days. My order number is to[protected] and sub-order no: to[protected]-698511. Please help me to return my mobile and replace with orginal mobile or return my cash. Please look into this issue. Thank you, Praveen Was this information helpful? | |||||
Jan 16, 2018 Complaint marked as Resolved Togofogo.com / UPR eCommerce customer support has been notified about the posted complaint. Verified Support Nov 27, 2017 Togofogo.com / UPR eCommerce Customer Care's response Dear Sir, We have many times to call on your registered number but we were not able to contact with you. Would request you to kindly share your working no and we have already registered your complaint for refund. And we will arrange reverse pickup on tomorrow (28-Nov-17). For any further query kindly email us at [protected]@togofogo.com Warm Regards, Team Togofogo Verified Support Dec 16, 2017 Togofogo.com / UPR eCommerce Customer Care's response Dear Customer, As per your request we have processed your refund against of your complaint. Kindly check if are facing any issue regarding refund. For any further query kindly email us at [protected]@togofogo.com Team Togofogo | |||||
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DDA Shed No. B-103, Okhla, Industrial Area, Phase-1, New Delhi, Delhi, India - 110020
Mobile which is delivered is in plastic box and not in company's routine box with name of products.
Plz. Take care of customer and not cheat for a small amount