[Resolved]  Toplite Holidays — Toplite fraud in Andaman TSG resort

Respected Sir/Madam

My name is Deepika Shreerang Kavishwar

Me and my husband were in Andaman Havelock island where we got caught in a scam of Toplite Holidays Private Limited Company in November, 2021.

We were going to Radhanagar beach, on the way we were stopped by the company hired man, he told us about the company and one day discount.

We got caught in his trap and went to the hotel TSG Blue resort and spa. One of their condition was that they would scratch the card after we walk around the hotel and Know about their membership. We went to the hotel and then they took us to a room where a lady named Ronak explained to us about the places to visit around the world, then showed us some pictures of couples traveling to different places across the world through this subscription. We decided to take the plan, we found this plan easy and affordable as it covers both national and international tours.

We were promised that they only give 4*, 5* hotel bookings, and some yearly membership fee of 10k is charged, and nothing more. We decided to take an 25 years plan which was of 2.5lacs.

The lady was so much in a hurry to sell the plan that she traveled with us back to our hotel which was 15 kms from tsg resort as we were not carrying our credit card. it is that day and this day that lady is not reachable her phone number is not valid as she promised she will attend us till she is working for toplite, and no other person was assigned if she already left- fraud number 1

After 2 months when we dropped our first reservation enquiry for Mumbai she said all the rooms are booked in other hotels
Though we enquired 30 days before booking date and it was asked that 14 days before booking date you will get the rooms.
Fraud2-
And since last 1.5 years when we are trying to book/reserve hotels they either-
1. no rooms available
2. No response till 1 week time
3. Mobile number not reachable given at website
4. 3 star hotels are given

In April, I was booking for Goa they said in April and may we don't have bookings
i changed my dates to June it has been 10 days I have not received hotel names from them.

we tried calling them but number is not reachable or out of service, we want to cancel our membership and want our money back.
I humbly request to Indian government & Tourism Ministry of GOA(they told us their head office is in goa) please look into the matter and ask this company to return the payments.
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Jun 20, 2023
Complaint marked as Resolved 
Toplite Holidays customer support has been notified about the posted complaint.
Verified Support
May 16, 2023
Toplite Holidays Customer Care's response
Dear Sir

We are sorry to hear that your experience with our company has not met your expectation . Customer satisfaction is our top priority and we are truly sorry that was not demonstrated to you. While we love the opportunity to regain your trust, We understand how frustrated you must be.
Complaint comments 

Comments

Dear Sir

We are sorry to hear that your experience with our company has not met your expectation . Customer satisfaction is our top priority and we are truly sorry that was not demonstrated to you. While we love the opportunity to regain your trust, We understand how frustrated you must be.
Shreerang Kavishwar 's [Complaint's author] reply, May 23, 2023
Toplite team, i am trying to call for last 2 days and awaiting response on email, no customer service, no response on mail or calls. Which customer satisfaction priority you are talking about. And instead you have mailed me to delete the complaint from the forum and then only you will check accommodation in required dates, is this the kind of service you give.

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