[Resolved]  Toplite Holidays — Toplite Holidays Private Limited Fraud Company

Address:Aguada - Siolim Rd, Baga, Goa 403516
Website:topliteholidays.com

My Name is Nitin

I got caught in a scam of Toplite Holidays Private Limited Company on 5-Jan-22 in Goa.
We were going to Agoda beach, on the way we were stopped by the company hired man, he told us about his hotel anniversary that today is his hotel anniversary so he has a proposal for couples in which two cards will be given, if we become winners then we will get gifts at their hotels, by opening the cards she become the decided winner. We got caught in his trap and went to his hotel NEELAM GRAND HOTEL. One of their condition was that they would scratch the card after we walk around the hotel and Know about their membership. We went to the hotel and then they took us to a room where all the couples were already seated. We were also seated and explained how we can save both our money and time by subscribing to this company. Mr. Yunus through his list explained to us about the places to visit around the world, then showed us some pictures of couples traveling to different places across the world through this subscription. We also decided to take the plan, we found this plan easy and affordable as it covers both national and international tours.
We are fully promised that we will get free pickup and drop facility, 4*, 5* hotel, and 9000 maintenance charges per alternate year if we will travel through it, and nothing more. We decided to take an 5 years plan which was of 84k. I had less money in my debit card, so we paid 42k & rest 42k paid after reaching to my home town, mean while they taken a signature on agreement without given any chance to read the agreement. When we came to our hotel and read the review of the company, there were many negative comments regarding membership, we understood that we were caught in its trap. There was talk of getting the travel card in a month but that too did not come.
Now, no one is answering our calls, we want to cancel our membership and want our money back.
I humbly request to Indian government & Tourism Ministry of GOA please look into the matter and ask this company to return the payments. These Highly Organized frauds with Honest & Innocents Tourist.

MEMBERSHIP NO: TPW020222/003
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Mar 28, 2022
Complaint marked as Resolved 
No thing is resolved on mail - they just fraud - not giving any solution - just passing time nothing else -
Toplite Holidays customer support has been notified about the posted complaint.
Verified Support
Mar 23, 2022
Toplite Holidays Customer Care's response
With due respect to your trail complaint, it is very amazing that some of them misuse the forum against the company with all fake and sympathies complaints where the firm is the one to be harassed by few members by claiming false holiday against the package and then when refused by the company they come over the forum and drop any kind of complaints according to their will. Lets talk point wise on the complaint mentioned by you;
1. The presentation that you attended was on your free will after filling up a guest registration concern form which has everything mentioned on it in regards to the presentation which was signed by you.
2. As you mentioned that Mr. Yunus his explained through his list, where you decided to take the plan as you found this plan easy and affordable as it covers both national and international tours. the membership nowhere mentions in the contract any pick up and drop services.
Secondly, you are right we provide you with 4 * & 5* hotels but as you know TopLite is not a Multinational company so we be able to provide you the same with an exchange fee which is also mentioned on your contract. Plus the maintenance details are also mentioned on the contract
3. Respected sir as you mentioned the balance amount was done after you reach your home town that means you must have read the contract too before the balance payment was processed, and as far as our knowledge & information passed by the team you had read & signed the contract before the initial payment done.
4. The balance payment was done in second week of march that means a month after purchase and according to the contract the entire kit is dispatched after 30-45 days only after receipt of 100% payment.
5. Last but not the least, we have a booking request from you on dtd. 16th March in which you were in-coordination on call as well as mail where we have honored your request for booking check-in check out dates first request was for 1st April to 4th April and then changed by you on call to 6th April to 9th April for The Lemon Tree which was honored even after it was not in the affiliation list but in the exchange. But without informing us on how to carry on with the booking you have suddenly come up with a refund request which has been rejected from the companies end as your contract very clearly mentions it is non cancel-able and non refundable membership which has been read and signed by you.
So the allegation that you have mentioned on the complaint above are absolutely false, while purchasing the membership it was clearly mentioned to you that the affiliation list of TopLite would be consisting of all 2, 3 & 4 star hotels and anything if you require in the 5 star you will have to go with the bonus week in the exchange, but still there was a special provision given to you by the company that while you asked for the booking we would provide you with availability for the requested dates with 3 & 4 star hotels still even after doing so you have dropped the false allegation on the consumer forum as well as asked for the refund while the booking was in process. Its a request to please stop using the forum against the company for your benefits because of such few false complaints the company is simply put into bad books even after serving at our best.

Thanks & Regards,
Team TopLite Holidays.
Mar 23, 2022
Updated by Neten Nevasay
Wow such good story... after customer dissatisfaction/Frustration with your services you offer me the hotel list for booking where u also mention you have to pay the exchange cost. for 1st booking such worst experience, thanks to God that i hv not take your 15 yrs Membership with 3rd class services, You don't have any tieup with 5 star property across India - your statement is changing according to customer requirement, if customer is normal then u provide 2 & 3 star hotel list, if customer demand then only you offer.

This is how u play with customer & just want to sale the Membership packages, after that customer has to call you & do the the request for better option.

This is replay shows your not even bother about the customer, he have to take what ever you offer other wise go to hell.

So i am requesting you to refund the money to avoid further action.
Mar 28, 2022
Updated by Neten Nevasay
Nothing is resolved just doing time pass on mail - All SCAM -Scam Scam scam scam
Apr 08, 2022
Updated by Neten Nevasay
Nothing is resolved just doing time pass on mail - All SCAM -Scam Scam scam scam
May 10, 2022
Updated by Neten Nevasay
Thanks to Toplite Holidays, To resolving my case.

I got the solution & satisfactory response over the mail.

Thanks.
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