Torque Automotive — cheating customer

Address:	110070
Website:	Servicemanager.baroda@torqueauto. In

Respected sir,
I am serving officer of army and i had bought an octavia style pus 2 tdi in sept 2017 from torque ahmedabad through mr sandip maheria as sales executive of the dealer. Veh registration is jh 07 g 4246 on major laxmisha suvarna.
During the purchase mr sandip maheria offered a maintenance pacakage of skoda for periodic maintenance and i paid the said amount for the same to torque skoda and took delivery of veh, upon enquiry of record for maintenance package indl told that the record will be updated in software app which will be done on priority, however the same was neither uploaded nor informed to me so i called once again after some time and requested him to update the same but the same was not done.
On 26 may 2017 i took the car for periodic maintenance and when i reached jai auto they informed that there is no maintenance package being shown against the car and i had to pay all the charges. Upon calling mr sandip he said that the same will be updated immediately however till 5 pm there was no sign o[censored]pdation and neither indl called me. When called upon by me he told me to pay the bill and informed that the same will be settled by skoda head office since they have faltered in updating records and also informed that he will provide me a mail address to send the bill to the company. Since last two days i have been requesting him to send the email and there is no reply by the indl, which shows false intentions.
Also during delivery of the vehicle indl promised to provide free accessories worth rs9999 as part of the deal and gave only mud flaps and foot mats which i feel that is an incomplete set of accessories as per the list of skoda accessories which i belive should have included sun shade, seat cover also. The details were also not provide and i had to enquire at jai auto to check the list.
During the delivery of the vehicle as the indl was positive and making all promises i rated him good for his assistance but now i feel that indl had made only false promises and misused trust of an army officer on the firm
This kind of lackadaisical attitude, unprofessionalism and cheating customers of thier hard urned money is not warrented for from a reputed automotive firm like skoda and i feel cheated by torque automotive and is left with no option but to approach legal procedure to avoid such kind of cheating to other customers and to get justice if the issue is not resolved amicabilly by the dealer.

Regards
Lt col laxmisha suvarna