Torrent Power — payment not credited

Address:

380013

I am custmer of torrent power ahmedabad with service no: 269016.

I had made payment of rs.2, 550/- on line on 14/03/2018 at 18.00 pm
The transection shows failure at your end and no credit has been given to my a/c however the amount has been debited to my bank a/c.

On advice from torrent office i was forced to make fresh payment on 17/03/2018 and told that transection failure will be refunded to me by bank.

On complaint with bank and payment portal, i have been told that the transection was successful and same has been already forwarded to merchant-torrent power and hence no refund possible.

The transection details are as below :

Order no: zp5675eb92cdc4d and transection ref. No:[protected]

Still no credit for payment made and everyday ask for waiting