[Resolved] Toshiba India — Defective laptop

J MUKHOPADHYAY

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

Dear sir,
I have purchased lt toshiba c50 - a i0110t on 14 / 11 / 2013 but the product was giving problems right from the time that i purchased it. Key pad had already been changed but problems persist. After checking, one engineer of kolkata service centre told that laptop is defective it should be sent to factory and replace it. I could not use my laptop. Please arrange to replace it.

B) more than three to four (3 to 4) times lodged complaint for some keys and touch pad are not working but it was beyond my imagination that i have to face such type of problems about world famous toshiba company.
1. First time service engineer examine the problems and assure to change the key pad but not changed.
2. Second time lodged complaint, service engineer had changed the key pad.
3. Again same problems arise and i have been known that it is defective set, it should be sent to factory for change.

1) model no :satellite c 50 - a i0110t

2) machine no :pscf6g - 01700k

3) complain no : again complaint ? Treat email as complaint.

I could not use my favorite laptop / toshiba. Please do needful arrange to change this defective laptop.

C) today i. E 16 / 09 / 2014 again i try to lodge complaint for not working key pad of toshiba laptop serial no - 6d079424q but failed due to technical error at your central complaint lodging center (As per your official said)

D) please change my laptop because i am not use this laptop from very beginning day of purchase i. E 14 / 11 / 2013. Several times i have lodged complaint and use your technical assistant but no result yet to come. This is very unfortunate that you have not taken it seriously not only that you have not taken care also to solve the problem. It is enough. It is requested to you please change my defective laptop.
E) i have purchased laptop on 14 / 11 / 2013 and it is one year warranty which is valid but toshiba india company answered by email that it is out of warranty. How it is possible? They avoid to replace the defective laptop.
I request your honour you should take care and solve this problem to replace defective laptop as early as possible.

With kind regards
Sincerely yours

Jayanta mukhopadhyay
Kolkata, west bengal
Mob - [protected]

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Complaint marked as Resolved

On Thu, Sep 18, 2014 at 12:50 PM, wrote: Dear Customer, Thank you for contacting Toshiba Support. We would like to inform you that this laptop is having only 1 year default warranty. Now laptop is out of warranty, so the service would be on chargeable basis and you have to visit to the service center. Kindly contact us on our toll-free number in case of any further query or clarification. You may also contact us on our e-mail id [email protected]. NOTE : Please do not change the subject line of this e-mail; instead click on “Reply” or “Reply All” to contact us in future regarding the same issue. Thank you and regards, Namrata Kunwar Toshiba Laptops Service & Support |Toll-Free Number: 1800-11-8674 (BSNL, MTNL Landlines and Mobiles) | 1800-200-8674 (Reliance) Dear Customer, Thank you for contacting Toshiba Support. As per your mail we would like to share that there are certain policies as mentioned below if the customer want the replacement of the laptop. According to the policy, now replacement cannot be provided to the you. We can forward the case to the concerned department so that laptop can be properly checked from the service center and will resolve your issue . Kindly confirm the same. POLICY: If customer want to claim DOA he/she should inform call center within 7 days of purchase of his/her laptop. Kindly contact us on our toll-free number in case of any further query or clarification. You may also contact us on our e-mail id [email protected] NOTE : Please do not change the subject line of this e-mail; instead click on "Reply" or "Reply All" to contact us in future regarding the same issue. Thank you and Regards, Kamini Singh Toshiba Laptops Service & Support |Toll-Free Number: 1800-11-8674 (BSNL, MTNL Landlines and Mobiles) | 1800-200-8674 (Reliance)