Toshiba India — defective toshiba internal hard drive 1tb

Address:

Karnal, Haryana, 132001

I have purchased hitachi internal hard drive 1 tb with 5 year warranty from my home town, karnal haryana. This year it got detected and i went to the shop keeper from where i have purchased it, shop keeper told me to keep it with him so that he should claim the warranty from company. Due to no service center or pick up facility i have to give hard disk to shop keeper. After approx. One month the shop keeper got it replaced and charge me rs.500/- for it as courier expenses etc. But i ever think i have to face such a problem after purchasing a branded toshiba hard drive, really very disappointed. I have western digital hard drive also but there service is very good, they collect defected hard drive from my premises and after getting it replaced they deliver, i appreciate western digital because if they don't have particular hard drive at time of replacement they upgrade and send it for quick and fast service because they know importance of time and necessity of hard drive. But toshiba has very slow process which takes very long time to get it replaced and chargeable too.
The main thing is now the toshiba hard drive which is replaced few months back, got defected again and i went to the shop keeper for it but he doesn't gave proper response so i didn't understand where should i approch, so i decided to put complaint.
Secondly who will bare rs.500/- again for replacement as courier expenses. Is it my fault i have trusted toshiba and purchased and suffering due to defected product for the second time. Why i should bare courier expenses etc to get it replaced if its in warranty. My hard drive is under warranty and i want to get it replaced as soon as possible
Toshiba 1 tbn serial no. 96e9kdozfve2
If customer satisfaction is really important for toshiba than it will definitely help and cooperate and resolve the issue as the earliest as possible
Thanks
Harpreet singh
M. No. [protected]