Toshiba India — harassment and poor service from toshiba service request no tiplsr108h02915

Address:	New Delhi, Delhi
Website:	ON EMAIL ID - [email protected]

This is with great anguish that this issue of blatant deficiency in your services and supplies is being brought to your notice involving a toshiba led 32l3300 purchased from dealer. We purchased this led on[protected] vide your bill no. Bd jr - 518 of the same date. The led developed some display snag for which a complaint was lodged on[protected] i. E. Within warranty period which is three year from the date of supply. Your engineer mr. Jasmeet ([protected]) visited our home for the first time on[protected], have confirmed that here is problem in display for which parts need to be replaced and it would take 10-15 days for the supply, when it was not received, again we have request to the call center, they have given contact no of area manager mr. Arun [protected], n no. Of times we have called to this no, neither he picked the call or revert back to us.
You and everyone at toshiba needs to understand that the first complaint was registered by us more than a month ago, it is your inefficiency and absence of services. To add insult to injury, you are trying to hold the client responsible without rhyme or reason thereby putting the reputation of toshiba at stake. Counting one year from the date of purchase should not be so difficult for you and your bosses.in light of the above blatant display of absence of professionalism on your part, we urge you to see reason and replace the required parts within one week of this mail failing which we shall take all necessary actions.